I was at a meeting in the lounge of a five star Edinburgh hotel last week where the serving staff took a quarter of an hour to take a customer’s order and then another ten minutes to make a cappucino. It wasn’t very impressive but it begins to look like the last word in customer service compared to this report in Sydney’s Sunday Telegraph.
Apparently, baristas in the New South Wales city have been refusing to serve soy milk with one waitperson telling customers that it was because it was a ‘pain in the a***’ to heat the milk. Naturally, the story has been picked up by Australia’s food press with Hospitality Magazine comparing the barista to the soup Nazi in Seinfeld.